Effective Date: December 30, 2024
1. Introduction
At CJ Ketamine Store, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, our Refund and Returns Policy outlines the terms and procedures for returning items and obtaining refunds.
2. Eligibility for Returns
- Time Frame: You have 14 calendar days from the date of receipt to initiate a return.
- Condition of Items: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Products that have been opened, used, or altered are not eligible for return.
- Proof of Purchase: A valid receipt or proof of purchase is required to process a return.
3. Non-Returnable Items
Certain items are exempt from being returned, including:
- Perishable goods.
- Hazardous materials.
- Gift cards.
- Downloadable software products.
4. Return Process
To initiate a return:
- Contact Us: Reach out to our customer service team at contact@cjketaminestore.com or call +1 (530) 636-6120 to request a Return Merchandise Authorization (RMA) number.
- Prepare the Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
- Shipping: Ship the item to the following address:CJ Ketamine Store
2298 Williams Avenue
Newhall, 91321
California
United States
5. Shipping Costs
- Customer Responsibility: You are responsible for paying the shipping costs associated with returning the item. Shipping costs are non-refundable.
- Damaged or Defective Items: If you received a damaged or defective product, we will cover the return shipping costs.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: Certain situations may warrant only partial refunds, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
7. Late or Missing Refunds
If you haven’t received a refund within the specified time frame:
- Check with Your Bank: Processing times can vary; it may take some time before your refund is officially posted.
- Contact Your Credit Card Company: There may be a processing delay before a refund is posted.
- Contact Us: If you’ve done both and still have not received your refund, please contact us at contact@cjketaminestore.com.
8. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@cjketaminestore.com to arrange the exchange.
9. Gifts
- Gift Purchases: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.
- Non-Gift Purchases: If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
10. Contact Information
For any questions or concerns regarding our Refund and Returns Policy, please contact us:
- Email: contact@cjketaminestore.com
- Phone: +1 (530) 636-6120
- Address:
CJ Ketamine Store
2298 Williams Avenue
Newhall, 91321
California
United States
By making a purchase on our Site, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy.