Effective Date: December 30, 2024
1. Order Processing
- Processing Time: All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or public holidays.
- Order Confirmation: Upon placing an order, you will receive an email confirmation. Once your order is shipped, a notification with tracking information will be sent.
2. Shipping Methods and Delivery Times
- Domestic Shipping (United States):
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- International Shipping:
- Standard International Shipping: Delivery times vary by destination and may take 10-15 business days.
- Expedited International Shipping: Delivery within 5-7 business days.
Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs processing and carrier delays.
3. Shipping Rates
- Domestic Shipping:
- Standard Shipping: $10.00
- Expedited Shipping: $25.00
- International Shipping:
- Standard International Shipping: $30.00
- Expedited International Shipping: $50.00
Shipping charges are calculated at checkout and are subject to change based on current carrier rates.
4. Shipping Restrictions
- P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. Boxes or APO/FPO addresses.
- International Destinations: Certain products may be restricted from shipping to specific countries due to local regulations. If we are unable to ship to your location, you will be notified during the checkout process.
5. Order Tracking
- Tracking Information: Once your order has shipped, you will receive an email with tracking details. You can track your shipment through the carrier’s website using the provided tracking number.
6. Shipping Delays
- Unforeseen Delays: While we strive to meet the estimated delivery times, unforeseen circumstances such as natural disasters, pandemics, or carrier delays may impact delivery schedules. We appreciate your understanding in such situations.
7. Damaged or Lost Packages
- Damaged Items: If your order arrives damaged, please contact us immediately at contact@cjketaminestore.com with your order number and photos of the damaged product. We will assess the situation and work towards a satisfactory resolution.
- Lost Packages: If your package is lost in transit, please reach out to us, and we will initiate an investigation with the carrier. Please note that this process may take some time, and we appreciate your patience.
8. International Customs and Duties
- Customs Fees: International orders may be subject to customs duties, taxes, and fees upon arrival in the destination country. These charges are the responsibility of the recipient.
- Customs Clearance: Delays in customs clearance can affect delivery times. We recommend contacting your local customs office for more information on potential fees and delays.
9. Contact Information
For any questions or concerns regarding our shipping policy, please contact us:
- Email: contact@cjketaminestore.com
- Phone: +1 (530) 636-6120
- Address:CJ Ketamine Store
2298 Williams Avenue
Newhall, 91321
California
United States
By placing an order with CJ Ketamine Store, you acknowledge that you have read, understood, and agree to this Shipping Policy.